Quasar Telecommunications (NASDAQ:QTC, an Iceberg Interactive/Dragon Slumber company) today announced the expansion of its Tech Support services with the launch of a new direct-to-employee operating system, Spectrum OS, in the first quarter of 2019. This product will enable new and existing employees to work remotely via Windows, Mac and Linux, and will offer customers a more personal and efficient support service. The system quickly allocates support tickets with full visibility, security, and control. A trial of Spectrum OS is available to Quasar employees now! https://store.steampowered.com/app/781480/Tech_Support_Error_Unknown/ https://www.youtube.com/watch?v=qCSoZg29DWw Solid, uninterrupted Tech Support is essential for a modern telecommunications service and Spectrum OS addresses many of the challenges encountered by employee and user alike regarding efficiency and performance. said Robert Melville, Quasars Chief Executive Officer. Kamala Corwyn, Quasars Tech Support Director adds Quasar Spectrum OS allows our employees to simplify their operations, regain control of their work and increase defences to cyber threats, including blackmail and terrorism. Spectrum OS is an end-to-end solution, designed to meet the rising, data-driven, and multi-location management demands of our customers. It is the new generation of Tech Support.
The full list of Spectrum OS features includes:

Support Desk

The heart of Spectrum OS, this live-chat software allows our Tech Support specialists to communicate with customers anywhere in the world. All problems can be solved with the dynamic conversation interface, while a timer tracks the duration of the call, for your convenience.

Outmail

It is important for our Tech Support specialists to be in touch with their colleagues at all times, and Outmail is the perfect solution. Users can even download important attachments and avoid personal incrimination by reporting suspicious activity to their superior.

Net Traveler

The gateway to the internet. Search the web, make secure payments and learn all about Quasars astonishing history. The Quasar Wiki will teach users all there is to know about Spectrum OS functionality.

Buizbook Pro

Based on our established customer number allocations, our Tech Support specialists now have access to the most powerful account database in the world, including options to check individual warranties and device history, enabling more personal and efficient support.

Remote Phone Connection

This software enables Quasar employees to have direct access to customer phones, anywhere, anytime, with full functionality & GPS tracking. So Quasar is with you - wherever you go. Learn more about Spectrum OS, Quasar Telecommunications and Partners: Quasar LinkedIn Quasar Facebook Quasar Website

[ 2019-01-16 16:30:49 CET ] [ Original post ]