Hey, gamers! While we continue looking at issues some players are having with controllers in M:PN, we wanted to share a quick fix that could resolve the problem. THIS IS NOT GUARANTEED to solve your issue, but it's a good place to start:
Head to your game's settings and make certain that your Xbox controller is not disabled like in the image above. You want your controller status ENABLED. Currently the game only supports the use of Xbox and compatible controllers. We'll be including PS4 support next, as soon as we're certain that Xbox controllers are running smoothly. Also, current the game only provides multiplayer co-op in the Story Campaign. We have ambitions to allow other players to control your hirelings in Arena, but for now, you're restricted to the single game mode. In the meantime, we're putting in the hours to resolve our top priorities right now: making sure your controller works as advertised, and to eliminate the soft locks that sometimes prevent progress. We went from a large beta tester team to a HUGE player base overnight, and bugs no one had ever heard of before are now being reported. We are attending to all of them, and will not let off until we've destroyed them all!