Football Manager 2019 brings you closer the heart of the beautiful game than ever before. New features and enhanced game mechanics enable you to control your team in fresh and authentic ways, creating an ever more emergent way of storytelling.

Two core areas of the game, training and tactics, has received significant attention this season with the training module completely overhauled and the tactics creator upgraded to reflect innovations in the modern game.

Training Overhaul
Precisely modelled and verified on the professional game, new and bespoke sessions and schedules give you more control when preparing for your next fixture and developing your squad on the training pitch.

Tactical Innovation
Push the boundaries and create your own footballing philosophy with new styles that reflect the most popular tactical innovations in modern football, as well as an array of new team instruction options.

New Manager Induction
New to Football Manager? Get to know the game with an interactive tutorial that will introduce you to the fundamentals of football management and maps your route to the very top of the game.

Official Bundesliga License
All 36 teams from the Bundesliga and 2.Bundesliga are fully licensed with official logos, kits and player faces as well as trophies for the respective leagues.

Fresh Look
A restyled contemporary skin incorporates the Football Manager brand colours and gives FM19 a fresh, re-energised look.

Further additions include match improvements including VAR & goal-line technology, agent feedback during transfer negotiations, manager environments, enhanced pre-match briefings, UI improvements, new Steam achievements and much more.

Over the coming weeks as we build towards the pre-release Beta, more features will drop on our social channels – so get following if you don’t already.

Football Manager Twitter

Football Manager Facebook

Football Manager Instagram

Football Manager Youtube

List of all Features Announced so far

New Season, New Look, New Leagues. Football Manager 2019 To Debut on November 2

London, England – 6 August 2018: With fans eagerly anticipating the upcoming season, Sports Interactive and SEGA are delighted to announce that would-be managers will get the chance to ensure their team finishes top of the league when Football Manager 2019 hits the streets on Friday, November 2nd with a new look brand.

Football Manager 2019 will be saying goodbye to the iconic ‘Manager Man’ who has featured on the cover of every Football Manager game since FM 2005, to be replaced by a manager’s eye view of the pitch as the gaffer and players head down the tunnel ahead of a big match. With redesigned logos, loads of new and improved features, and the implementation of the DFL Bundesliga license for the first time, Football Manager 2019 is set to be even more comprehensive in its realism than ever before. See the new look for the first time in this exclusive trailer.
 
From today, fans who pre-purchase Football Manager 2019 (for PC and Mac), from a SEGA approved digital retailer* or pre-order from a participating physical retailer will receive a 10% discount right up until launch. Furthermore, those who pre-purchase through a SEGA approved digital retailer will be able to kick-off their managerial careers early through a fully-playable Beta version, which will be available roughly two weeks prior to the official street date (single player careers started in the Beta can be carried across to the full game).

The first details of the key features in Football Manager 2019 will be revealed in late September through the relaunched Football Manager website and via the official FM social media channels (including Twitter Facebook, Instagram,YouTube and of course our Official Community Forums).

All three versions of the game – Football Manager 2019 (for PC and Mac), Football Manager 2019 Touch (for PC, Mac, iOS and Android) and Football Manager 2019 Mobile (for iOS and Android) will be released on November 2nd.

*Pre-release Beta is available from SEGA approved digital retailers only; please check here for an exhaustive list of digital retailers and more details as to what constitutes a SEGA approved retailer.

Save 50% on Football Manager 2018 and Football Manager Touch 2018, 75% on Eastside Hockey Manager and Motorsport Manager as part of this week's Weekend Deal*!

*Offer ends Monday at 10AM Pacific Time

We've just released hotfix 18.3.3 for Football Manager 2018.

Again this hotfix is to address some stability issues we've been made aware of since the release of our most recent update. As always is save game compatible allowing you to continue your current save game. 

Once you open Steam the game will automatically begin to update. If FM is already open, we recommend first of all saving the game then exiting. Once you've done so the game should update, but if you find it doesn't just restart Steam. 

If you encounter any issues or problems do please take the time to raise them on the SI Community Forums Bugs Forum.

Many thanks. 

We've just released hotfix 18.3.2 for Football Manager 2018.

This hotifx is again to address some stability issues we've been made aware of since the release of our last update and as always is save game compatible allowing you to continue your current save game.

Once you open Steam the game will automatically begin to update. If FM is already open, we recommend first of all saving the game then exiting. Once you've done so the game should update, but if you find it doesn't just restart Steam.

If you encounter any issues or problems do please take the time to raise them on our Official Bugs Forum.

Many thanks.

We've just released hotfix 18.3.1 for Football Manager 2018.

This hotifx is to address some stability issues we've been made aware of since the release of our Winter Transfer Update and as always is save game compatible allowing you to continue your current save game.

Once you open Steam the game will automatically begin to update. If FM is already open, we recommend first of all saving the game then exiting. Once you've done so the game should update, but if you find it doesn't just restart Steam.

If you encounter any issues or problems do please take the time to raise them on our Official SI Bugs Forum.

Many thanks.

Well in the UK right now it's pretty cold outside, so what better excuse to stay in, stay warm and play a bit of Football Manager 2018 than the release of the Winter Transfer Update?

As always this update is save game compatible to allow you to continue your pre-existing FM18 career. However, if you want access to all the latest transfers, managerial appointments and the like you'll need to start a new career game choosing the 18.3.0 Update database.

Once you open Steam the game will automatically begin to update. If FM is already open, we recommend first of all saving the game then exiting. Once you've done so the game should update, but if you find it doesn't just restart Steam.

If you encounter any issues, please take the time to raise them on our official Football Manager 2018 Bugs Forum .

The changelist includes but is not limited to the fixes shown below:

FOOTBALL MANAGER 2018 | WINTER TRANSFER UPDATE 18.3.0
======================================================

DATABASE
--------
- Added database 18.3 to include winter transfer & data updates

STABILITY
---------
- Fixed rare crash during processing
- Fixed game freeze when attempting to upload highlight to YouTube
- Fixed crash on continue with edited data
- Fixed rare crash when loading save game
- Fixed freeze during penalty shootout
- Fixed crash during match
- Fixed MLS crash when locking certain trade items in a trade offer

MATCH
------
- Fixed rare ball physics bug
- Improved individual team talk reactions
- Fixed team talk assistant advice when winning competition
- Fixed passing accuracy assistant feedback
- Fixed issue where stadium/players sometimes appear black
- Fixed score diverging in online matches
- Additional individual team talk button added to player’s row on team talk table

GAMEPLAY
--------
- Fixed issue where player would become stuck in a trialist squad
- Fixed issue where user was incorrectly being overlooked for management jobs
- Improved AI shortlisting decisions in regards to HG players
- Improved logic in selecting the players who will be returned in certain scouting assignments
- Fixed issue where player attributes could be revealed too quickly
- Fixed issue where users were able to make various promises to the board incorrectly resulting in rare sackings
- Fixed a conversation not generating following a broken promise to a player
- Fixed question incorrectly asked about chances of winning the league when already won
- Fixed player given leave of absence by club leaving national team setup
- Fixed instances where pre-match backroom advice had stopped generating
- Fixed rare instance where user is unable to play national B team match away against a club side
- Fixed instances of press and media carrying over previous manager’s pressure onto the new manager
- Fixed instances of same press conference question being asked twice
- Fixed instances of being asked about other manager’s response without seeing the response first

COMPETITIONS
------------
- Can now vote in World Player of the Year award if a national manager
- Fixed Spanish Second Division Best Goalkeeper award being awarded to outfield players
- Spanish First Division teams no longer fail to register first team players for no obvious reason
- B Team players in Spain will be correctly eligible for First Team matches if made available
- Bulgarian European Place Playoff now schedules not too late at end of season
- Updated Mexican Cup structure

IN GAME EDITOR
--------------
- Physical Condition and Match Sharpness can now be edited directly from the Profile screen via In-Game Editor

As some of you may already have noticed, we've just released hotfix 18.2.2 for Football Manager 2018.

This hotfix is save game compatible and we recommend if FM is open, saving your game then exiting screen to prompt the update. Otherwise it should just update the next time you launch Steam.

Changelist includes the fixes shown below. As always if you encounter any issues please do take the time to raise them on our Bugs Forum - https://community.sigames.com/forum/582-football-manager-2018-bugs-forum/.

FOOTBALL MANAGER 2018 | HOTFIX 18.2.2 CHANGE LIST
=================================================

STABILITY

Fixed crash during team talk
Fixed crash when managing two teams on the same day with same manager
Fixed crash during processing
Fixed crash when setting multiple short-term scouting assignments
Fixed crash with edited data

MATCH

Fixed tactics screen showing player duplicated in lineup and on bench after substitution
Fixed ad hoardings displaying in black
Improvements to performance of 3D match on some NVIDIA GPUs

One more update for Football Manager 2018 and Football Manager Touch 2018 before the end of 2017, this one mainly to address a couple of stability issues which have been raised to us via the community.

As always it's save game compatible and we recommend if FM is open, saving your game then exiting screen to prompt the update. Otherwise it should just update the next time you launch Steam.

So one last opportunity from me to say on behalf of everyone at SI, happy holidays, merry Christmas and a happy new year to all!

Changelist includes but is not limited to those listed below:

FOOTBALL MANAGER 2018 | HOTFIX 18.2.1 CHANGE LIST
=================================================

STABILITY
---------
- Fixed crash that could occur when multiple human managers had match at same time
- Fixed rare crash when viewing inbox
- Fixed rare crash when loading save
- Fixed rare crash during processing

MATCH
---------
- Fixed rare instance of commentary referencing wrong team for an own goal
- Fixed rare instance of penalty being taken by wrong team if a red card was awarded at the same time
- Fixed match widgets not fixing in place



FOOTBALL MANAGER TOUCH 2018 | HOTFIX 18.2.1 CHANGE LIST
=================================================

STABILITY
---------
- Fixed crash when selecting Tactics in match
- Fixed crash when navigating 'Back' from scouting
- Fixed recovery saves not loading

MATCH
---------
- Fixed rare instance of commentary referencing wrong team for an own goal
- Fixed rare instance of penalty being taken by wrong team if a red card was awarded at the same time
- Fixed match widgets not fixing in place

We're happy to announce the release of Update 18.2.0 for Football Manager 2018. Included are a number of fixes within the game which are listed within a change list below.

As with all previous updates, it's save game compatible meaning you'll be able to continue any existing save game.

We'd recommend if you have the game open, save any save before exiting, then close FM down and relaunch Steam to make sure the update is downloaded and installed. If you're unsure if it's downloaded, on the game's main menu the version number appears in the top-left hand corner.

If you encounter any issues at all, please use the relevant section of our FM18 Bugs Forum.

On behalf of everyone at Sports Interactive, just want to take this early opportunity to wish everyone happy holidays and to recommend what better way to celebrate them than by putting the feet up and playing Football Manager?

Changelist includes but is not limited to those listed below:

FOOTBALL MANAGER 2018 | UPDATE 18.2.0 CHANGE LIST
=================================================

STABILITY
------------
- Fixed crash during match
- Fixed crash during processing
- Fixed crash entering match with large number of hotseat managers in save
- Fixed crash during Fantasy Draft setup
- Fixed crash on exiting game
- Fixed crashes when using edited data

PERFORMANCE
------------
- Optimised processing speed during scouting assignments
- Optimised match performance when running high number of leagues
- Optimised performance and stability of match controller

MATCH
------------
- Improved highlight selection for red cards and penalties
- Improved player ratings balance in background leagues
- Fixed 3D cut scenes appearing when playing in 2D or commentary only
- Fixed instances of crowd kits being carried over between matches
- Fixed issue where user could not take off an injured player and go down to 10 men when they have used all 3 subs
- Fixed user being unable to make Half-Time Team Talk
- Improved the functionality for the user to use their 4th sub in the FA Cup and Carabao Cup in extra time
- Improved substitution decisions by AI Managers
- Improved balance of crosses going too close to the goalkeeper
- Improved free kicks
- Fixed player clearing ball at kick off
- Improved on ball decisions
- Fixed issues with keeper saving ball at near post
- Fixed player slide tackling nobody
- Fixed keeper standing in the wrong place after taking a penalty in the ABBA format penalty shootout
- Improved keeper position when backpass option needed by ball player
- Fixed bug where keeper may go for unattainable ball that his team mate is already favourite for
- Fixed bug where keeper may try to pick up ball while in his own goalmouth causing it to be carried over line
- Fixed some instances of players trying to control or tackle ball that is far from their feet
- Fixed penalty taker change not being applied
- Fixed instances of the assist player being wrongly set
- Fixed instances of players being considered to have an injury when they didn't
- Improved marking of ball player
- Fixed keeper coming for ball and not using feet when easier than a save
- Fixed keeper making unrealistic and impossible effort to save again when he himself just made a save
- Various animation fixes

GAMEPLAY
------------
- Added ability to undertake multiple actions on scout reports
- Balanced time taken to gain knowledge of players during scouting assignments
- Balanced progression of scouting assignments via scouting queue
- Balanced amount players will complain about first team football
- Fixed instances of clubs not having league expectations set
- Fixed rare issue where users would be sacked for failing an unachievable promise made via a board request
- Fixed rare issue where a player would not enter contract talks despite being happy to do so according to their agent
- Fixed deadline day not appearing for winter window in Greece
- Fixed missing transfer window closing news items in March for Vanarama leagues
- Fixed manager being asked who will win the title when it has already been decided
- Fixed journalist not recognising that a match went to penalties
- Fixed record transfer narrative incorrectly triggering when record breaks from empty/missing data
- Fixed national squad selection changing randomly after submission
- Various award fixes and improvements
- Fixed Turkish clubs paying excessive rent
- Fixed problems with forced stadium expansions reducing capacity

USER INTERFACE
------------
- Combined List and Pitch view on in-match tactics in resolutions of 1600 and wider
- Added Opposition Instructions to in-match quick tactics bar
- Added attributes pop-up to player names on between highlights panel
- Match widget headers now clickable links to provide quicker access to full panels
- Added player stats to post-match review screen in wide enough resolutions
- Added tickboxes for ‘Add to Shortlist’ and ‘Add as Transfer Target’ to Scouting Centre so user can do these alongside other actions
- Fixed view being forgotten on player search screen upon exiting the game
- Fixed column size increasing on a custom view when you expand/reduce the tactics pitch
- Fixed custom view column sizes changing when continuing
- Fixed rare issue where match widgets would disappear but remain selected
- Fixed issue where tactics analysis would stop recognising a player with personalised instructions
- Fixed issue where text would overlap on happiness section of Player Information panel
- Fixed being unable to change formation via quick tactics bar in match
- Fixed match widgets not becoming transparent when the action is occurring behind them
- Fixed issue where player suitability circles would remain black if changes made when tactics pitch was hidden
- Fixed missing stats for youth and reserve competitions

COMPETITIONS & RULEGROUPS
------------
– Fixed Spanish first team squad registrations making some players unnecessarily ineligible for the B team
– Fixed Spanish B team players being marked as unavailable despite being eligible to play
– Fixed default nation advanced rules errors for Austria & Portugal
– Fixed Slovenian Second League team would not get promoted if they won the promotion playoff
- Fixed scenario that would cause the U20 leagues in Italy to stop being scheduled
- Improved AI club registration in Brazil (new games only)
- Amended registration rules for some Brexit scenarios

Another quick message to say we’ve released a hotfix today to address the issues listed below. As with previously the hotfix is save game compatible.

We’d recommend exiting Football Manager, then restarting Steam to make sure the download and installation occurs.

Again we want to take this opportunity to thank everyone who has raised any issue, left us any feedback or left us any kind of review. We really appreciate all contributions from our community and with your help we continue to try and make Football Manager the best possible game it can be,

Changes include but are not limited to:

FOOTBALL MANAGER 2018 -- UPDATE 18.1.3

STABILITY & PERFORMANCE

- Fixed crash during processing
- Addressed rare crash when hovering over player role on quick sub panel
- Fixed rare crash occurring during post-match team talk
- Addressed match freezing when multiple players are in online match
- Fixed issue with certain editor files creating saves which cannot be reloaded

MATCH
- Fixed rare issue of substituted player appearing on bench and pitch at same time on tactics screen
- Reduces incidences of cross/shots highlights
- Fixed rare case of ball not re-entering play after a throw in
- Further fixes for player names not appearing correctly within match

GAMEPLAY
- Fixed players being re-suggested in scouting inbox despite having already been acknowledged
- Fixes so Carabao Cup 2nd round draw is completed correctly

Just a quick notice to say we've released version 18.1.2 to address some issues raised here on our community forums. As with all updates, we suggest closing down Football Manager and restarting Steam to enable the update to start downloading.

Just to confirm as always, this update is save game compatible.

Changes include but are not limited to the following:

FOOTBALL MANAGER 2018 -- UPDATE 18.1.2

STABILITY & PERFORMANCE

- Fixed crash/freeze during processing
- Fixed rare crash when joining online game
- Fixed rare crash when offering player contract
- Fixed Windows 32-bit crash on launch
- Improved graphics benchmarking for Windows 32-bit systems
- Fixed slowdown encountered when running custom data
- Fixed slowdown whilst editing attributes with IGE

MATCH

- Fixed match freeze after tactical changes
- Fixed 'Teams Are Warming Up' dialog showing at incorrect time
- Fixed replay displaying at incorrect time
- Fixed missing flashing goal text in Commentary Only
- Fixed score inconsistency upon completion of network game match
- Fixed representation of player height in match
- Fixed invisible players on Mac OS X 10.9 NVIDIA systems
- Fixed instances of player names not appearing correctly within the match

GAMEPLAY

- Balanced scouting costs within scouting range
- Fixed missing league expectations in Belgium

We’re delighted to announce that Football Manager 2018 and Football Manager Touch 2018 are now available on PC, Mac and Linux.

Football Manager Mobile 2018 is also available to sign-up from the App Store, Google Play and Amazon.

Football Manager Touch 2018 on iOS and Android tablets will be ready to download from November 24th.

Download to kick-off your season now.

PC/Mac/Linux
Once you’ve made your signing you’re going to need to install it, here’s a simple how-to:

Steam Purchases
Steam do not issue digital install codes so when your purchase is complete your game will automatically appear in your Steam Library ready for install.

Boxed Copies
Your product code can be found on the white sticker above the disc. Once located:
1. Download the free Steam client
2. Open Steam and go to ‘+ADD A GAME’ in the bottom-left of the window
3. Select ‘Activate a Product on Steam’
4. Enter your product code and follow the instructions to begin installation

If your machine doesn’t have a disc drive you can still activate using the above steps without the disc.

Digital Purchases
If you’ve pre-purchased a product code from a digital provider, your code should have been sent to you via email and you will need to follow the instructions below to activate:
1. Download the free Steam client:
2. Open Steam and go to ‘+ADD A GAME’ in the bottom-left of the window
3. Select ‘Activate a Product on Steam’
4. Enter your product code and follow the instructions to begin installation

If you haven’t received or have misplaced your code, please speak to your retailer as a starting point. If they can’t resolve your issue then please get in touch with SEGA customer services at help@sega.co.uk with proof of purchase and they will aim to get you playing as quickly as possible.

Early Access Beta owners
For those who have been enjoying the pre-release betas, simply quit and restart Steam and your game will automatically update to the full version. Any single-player career progress you made during the beta can be carried forward when your game is finished updating.

If you experience any install or troubleshooting issues or think you’ve spotted a bug or data issue, please post your issue on the Football Manager 2018 Bugs Forum in the relevant section and one of our QA team will get back to you at first opportunity.

Football Manager 2018 is Now Available on Steam!

Football Manager 2018 is the latest release in the best-selling, smash-hit series. Putting you in the hot seat of any football club in more than 50 countries across the world, Football Manager 2018 is the closest thing to doing the job for real.

We're pleased to announce the release of update 18.0.3 for the Football Manager 2018 Early Access Beta.

As always you need to quit out of Football Manager and restart Steam to be sure of downloading the update. The update is save game compatible allowing you to carry on with any careers you may have already started.

As with the original Early Access Beta, this update contains no Pre-Game or In-Game Editor, the generated player & staff portraits are still disabled and no there's Steam Workshop. These will all be made available on the full release of the game on November 10th.

Change list includes (but is not limited to) the following:

Beta Changelist 18.0.3

Stability and Tech

- Further stability fixes
- Improvements to slowdown and lag found in game
- In-match sounds now play across entire match and in commentary only mode
- Removal of incorrect Hz display setting preferences

Graphics and UI

- Fixes to Retina Mac
- Fix to white screen appearing on launch
- Processing panel now appears with correct information
- Fixtures on the processing panel no longer overlapping other text
- Pitch image used in news and inbox items now appearing correctly
- Social feed and inbox items appearing correctly when scrolling
- Added condition & match sharpness numerical values to match tactics screen

Match

- Improved Set Piece default settings, AI and Positioning
- Ball Visibility / Change Ball Option now available
- Director Camera Tweaks
- Improvements to match display in low settings
- Fixed players figures appearing all in black incorrectly
- Fixed score divergence in hotseat matches
- Tweaked Additional Time Level
- Goalkeepers not wearing outfield kits
- Show/disable condition option now working in matches
- Red chequered flags no longer appearing

Gameplay

- Scouting reports no longer showing minus days
- Cancel scouting assignment working correctly when used on scouted player

Please bear in mind this version of the beta is still a work in progress and do raise any issues you come across with the game. As stated above there are other fixes that won’t be included in this list, so please do check within the game before asking about them on the official Sports Interactive forums.

We’d also just like to take this opportunity to say many thanks for all the feedback and comments made so far.

我们很高兴向大家宣布：足球经理2018抢先体验版补丁18.0.2现在发行。

大家需要先退出足球经理，然后重启Steam才能下载并安装补丁。

这次更新主要包含以下内容：
- 稳定性修复内容
- 添加了新的选项 “数据语言“，这样大家可以选择区分游戏文本和游戏数据的语言，两者可用不同语言显示
- 2D经典画面添加了缩放功能
- 改善了2D经典画面下的球场灯光
- 优化了游戏速度和顺畅度
- 开启了在线职业生涯和梦幻选秀模式

我们在此感谢每一位向我们提出宝贵意见的玩家。

We're pleased to announce the release of update 18.0.2 for the Football Manager 2018 Early Access Beta.

You will need to quit out of Football Manager and restart Steam in order to download and install the update.

The update includes the following changes:

- Stability fixes
- Added new preference for "data language", allowing you to have game text in one language, and the in-game data in another language
- Added zoom functionality to 2D Classic
- Improved pitch lighting in 2D Classic
- Improvements to game speed and fluidity
- Enabled Online Career and Fantasy Draft modes

We appreciate everyone who's taken the time to raise any issues with us so far. As stated in the original beta build notes, there are some other issues we've been made aware of which we're currently investigating for full release. If you come across any of the following please don't feel like you need to raise them with us on our bugs forum.

Early Access Beta Build Notes

GAME MODES
- Steam Workshop disabled

GRAPHICS & UI
- Generated player & staff portraits disabled
- Launch may hang on a white screen
- Game may hang on black screen after splash screens
- Text on Retina Mac display not sharp
- Processing panel can occasionally appear blank
- Fixtures can occasionally overlap on processing panel
- Social feed can bleed if scrolling

MATCH
- Default attacking corner routines lacking variation
- Some red & checkered flags showing in crowd
- Camera height can reset on game reboot
- Unable to disable in-match condition icon

GAMEPLAY
- AI sometimes offer £0 for a player offered to clubs with an asking price
- Too many loan rumours in the social feed
- Player can incorrectly receive Dynamics boost due to incorrectly registered international appearance
- Assistant may not arrange youth team friendlies when instructed to do so if there are no competitive matches

The Football Manager 2018 Early Access Beta is now available to play for those who have pre-purchased from a participating digital retailer.

As ever, any career progress you make during the Beta will carry forward when the game updates upon full release, on November 10th.

The data editor, Online game modes, Fantasy Draft, the Steam workshop and FM store will only be available with full release and won’t be active as part of the Beta.

If you haven’t pre-purchased Football Manager 2018 yet, you can get immediate Beta access by purchasing from a participating retailer.

Digital pre-purchase (Steam)
If you pre-purchased from Steam your Beta download should automatically start when you launch the game from your Steam Library.

Digital pre-purchase (non-Steam)
If you pre-purchased from any other participating digital provider, your code should have been sent to you via email** and you will need to follow the instructions below to activate:

1. Download and/or open the Steam client
2. On the top toolbar, click 'Games’
3. Select 'Activate a Product on Steam'
4. Follow the instructions and input your code to install the FM18 Beta

The final thing to say before you get your first taste of Football Manager 2018, is that this is not the finished article and certain aspects of game play may well change ahead of full release on November 10th. If you do spot any issues, we want to know about them, so please report them immediately on our forum.

*At this stage it is unclear whether online multi-player games will carry forward into full release but single player games will for definite

**If you haven’t received or have misplaced your Beta code, please speak to your retailer as a starting point. If they can’t resolve your issue then please contact SEGA customer services at help@sega.co.uk with proof of purchase, and we’ll aim to get you playing as quickly as possible.