Hi everyone thank you for bearing with us as we tried to investigate on the issue that you have recently encountered.
REMINDERS
Check directory: C:UsersDevicenameAppDataLocalDungeonSouls
Look for the following files and make sure it's in the
DungeonSouls folder:
- Configuration.ini
- Save.ini
If you encountered a crash error message, please uninstall and re-install the game. Then follow IMPORTANT - C.
IMPORTANT
A - If you are missing file is:
Configuration.ini, please click
here. Download and extract zip file. Copy extracted file to Directory: C:UsersDevicenameAppDataLocalDungeonSouls
B - If you are missing BOTH files:
Configuration.ini and
Save.ini please click
here. Download and extract zip file. Copy extracted files to Directory: C:UsersDevicenameAppDataLocalDungeonSouls
C - If
Configuration.ini file is missing and/or
Save.ini. We highly recommend overwriting the existing files in DungeonSouls folder with the extracted files, if and only if you experienced another crash error message.
Make sure that the files in the following folders listed below are updated:
- C:Program Files (x86)SteamSteamAppscommonDungeon Souls
- C:Program Files (x86)Steamuserdata275852238383230
emote
- C:UsersDevicenameAppDataLocalDungeonSouls
KNOWN ISSUE
Compatibility Mode:
Please do the following steps:
1. Right-click on the game, Dungeon Souls
2. Go to "Local Files" tab
3. Click on "Verify Integrity of Game Files"
4. Also, click on "Browser Local Files"
5. Locate application "DungeonSouls"
6. Right-click on "DungeonSouls"
7. Select "Compatibility" tab
8. Check the box where it says "Run this program in compatibility mode for:"
9. Select from the dropdown menu "Windows 7"
10. Hit "Apply" button
11. Click "OK"
12. Run the game, DungeonSouls
Note: Directly from the directory "C:Porgram Files (x86)StemsteamappscommonDungeon SoulsDungeonSouls.exe
SPECIAL THANKS
BIG thanks to the following Steam users for helping us test the game/reproduce the bug:
TheL1GHTSiDE
Brontolo
For further assistance, please send e-mail to support@laminastudios.com.
You can attach a log file (DUNGEON_SOULS.txt) from the directory: C:UsersDevicenameAppDataLocalDungeonSouls so we can investigate further what is going on.
Thank you!
[ 2017-09-27 12:52:41 CET ] [ Original post ]